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Efficient
returns handling

Returns are unavoidable in online retail, but efficient returns management reduces costs and increases customer satisfaction. Apiando develops tailor-made concepts to minimize costs and handles the logistics for fast, low-cost returns - whether in fulfillment or as an independent service.

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About Apiando

More than 100 brands rely on Apiando

Stores & Marketplaces

RETOURENMANAGEMENT
Customer-oriented & efficient

Returns management is crucial in online retail, especially in the fashion industry, where up to 50% of goods are returned. Millions of parcels need to be processed efficiently every year, and this is where Apiando comes in. We take care of your returns and returns so that you can concentrate on your core business. As one of the leading logistics service providers in Germany, we offer tailor-made solutions for the fast and cost-efficient processing of returns to minimize your costs and increase customer satisfaction.

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+60

Employees

+11

Years of experience

+25k

qm2 Logistics space

+100

Customers

At a glance
Our services

Returns can be processed efficiently - this is demonstrated by our many years of experience in returns management. Thanks to intelligent IT interfaces, order data and return status can be viewed at any time. We handle the entire returns process so that you can concentrate on your business.

Returns acceptance

In our fulfillment center, we carry out a thorough quality control of every return. State-of-the-art scanning and cloud technologies enable real-time identification and allocation of returns to the respective order. This information is automatically forwarded to you via our interface system. You can communicate with us at any time via the dashboard.

Testing & preparation

As part of our quality control, we check all returns for resalability based on an evaluation system developed together with you. After a successful inspection, we prepare the items professionally and put them back into storage so that they can be reshipped as quickly as possible. Our inspection and preparation processes are carried out by trained staff who also pay attention to the details.

Reporting of returns

Thanks to our Apiando Cloud interface, you receive a real-time overview of the reasons for returns and a detailed status report. This gives you a complete overview of all returns and transparent information about your goods at all times. You can then let us know how we should proceed with your returns or FBA returns.

Disposal & recycling

If the quality check is negative, we will inform you immediately about the condition of the goods. On your instructions, we will dispose of damaged returns in an environmentally friendly and legally compliant manner, saving you time and money. Alternatively, we can help you to dispose of unsaleable products via recyclers or buyers in a sensible way and without major financial losses.

The APIANDO
logistics centers

Fancy good returns management?

Your contact: Yannik Weissenfels, COO
Whether you need advice or fulfillment - I'm here for you!

Yannik Weissenfels, COO
I'm here for you!

Tel: +49 (0) 261 953297-0

E-mail: info@apiando.com

Contact us now

Added value

Apiando
RETOURS

Our advanced returns management with ABC classification ensures an efficient and transparent returns process that significantly increases customer satisfaction.

Manage and monitor the status of returns in real time with the Apiando Dashboard. Speed up returns processing and refund customers faster to maximize satisfaction.
Every return is recorded with detailed photo documentation and assessments, which enables a fair and transparent evaluation. All data can be viewed and tracked at any time in the Apiando dashboard.
Our return process is adapted to the product type. We offer special services such as washing and ironing clothes or specific tests and quality checks after the return.
Apiando Dashboard
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Speed

Standardized
returns processes

With 8Returns, we enable an automated returns process: customers can simply create a returns label with their order number and the return is registered immediately, guaranteeing processing within 48 hours. In the warehouse, we classify returns according to the A/B/C system, and you can view the status of each return in your Apiando dashboard. A goods are returned immediately, while B and C goods are processed or disposed of. This saves you time and resources and ensures a high level of customer satisfaction.

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Success Story

Aece - Emre Can ⚽

ÆCE is an international luxury lifestyle label founded by national soccer player Emre Can. Apiando offers customized logistics solutions for him to efficiently handle shipping, returns management and other logistics services - from warehousing and shipping to returns processing.

Apiando Services for AECE

  • Store development & implementation
  • eCommerce Fulfillment
  • eCommerce optimization
  • Returns management
All success stories
AECE

Success Stories

TURNING ORDERS
INTO SMILES 😊

More success stories

FAQS
Returns & returns

Returns management is a term used in the field of logistics to describe the entire process - from the acceptance and processing of returns through to restocking or disposal.
We receive your customers' returns and record them in the system in real time in accordance with the specifications. A comprehensive quality check of the returns then takes place. Depending on the quality of the goods, we then prepare them for resale or resale or take care of the legally compliant disposal of defective goods.
FBA, i.e. shipping by Amazon, relieves retailers of the logistics and enables faster shipping to the end customer. Every buyer can return the goods they have received to the seller within a 30-day period, regardless of the condition of the goods. As an Amazon returns provider, we check the returns and, if possible, prepare them for resale.
Working with an experienced and efficient FBA returns provider like Apiando can significantly reduce the costs of FBA returns. We rely on cost-saving returns handling that keeps an eye on the growing online trade and the expectations of fast delivery times. This allows you to significantly reduce the costs for logistics and transportation of your FBA returns and increase customer satisfaction at the same time.
A professional and experienced logistics service provider knows the challenges of the growing e-commerce trade - also when it comes to returns and bottlenecks. Fast and orderly inspection and preparation processes directly in the Apiando logistics warehouse save you time, money and manpower and allow you to get your goods back on sale as quickly as possible.
Apiando is committed to environmental protection and sustainability under the motto Apiando Green Logistics. Our aim is to recondition resalable goods to a high standard and put them back into circulation in new packaging. Alternatively, we dispose of returned goods that are not suitable for reprocessing in an environmentally friendly manner in accordance with all legal regulations. We also pay attention to climate-friendly and recyclable packaging materials for FBA returns management.
The exact costs incurred for professional returns management for companies vary depending on the requirements. Please contact us personally so that we can send you an individual quote and discuss your requirements in detail.