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Efficient
returns handling

As a specialized returns management service provider, Apiando handles the professional processing of returns for commercial retailers and online brands. At our logistics facility in Koblenz, we process incoming returns, inspect each item according to your specific guidelines, and quickly return saleable merchandise to inventory. This way, we take the pressure off your team, free up capacity, and offer you a centralized solution for your returns management in Germany. In addition to D2C returns, we also handle Amazon FBA returns to reduce your inventory losses and preserve the value of your merchandise as much as possible.

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About Apiando

Market leaders trust Apiando

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Apiando partner logo TJURE
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TAILORED TO YOUR BUSINESS

FAST & FLEXIBLE RETURN MANAGEMENT

With our flexible returns logistics, you can tailor the returns process precisely to your operational needs. With our standalone returns inspection service, you continue to manage your shipping through your own warehouse or existing logistics partners and forward customer returns and Amazon FBA returns directly to our facility in Koblenz. There, we handle the intake inspection, quality control, and documentation of your returns. We prepare inspected items for return shipping or get them ready for resale. With integrated returns fulfillment, you combine returns processing with our e-commerce fulfillment. Reconditioned goods flow directly back into your active inventory and are quickly available for new orders. This allows you to avoid additional transportation routes, reduce operating costs, and optimize your entire returns process.

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+50

Employees

+10

Years of experience

+15k

qm2 Logistics space

+100

Customers

Grow faster – Ship smarter

The Operational "
" Process in Detail

Efficiently manage returns—without any hassle for you. With our systems, you have full visibility into your returns and processes at all times. We handle the entire returns process—quickly, efficiently, and reliably.

Returns acceptance

  • Pre-registration via the returns portal (e.g., 8returns)
  • Bulk Acceptance of Amazon Returns
  • Recording of Shipping Damage
  • Digital Reconciliation with Return Notices

Returns Inspection

  • Assignment via barcode or return label
  • Matching Amazon Return Numbers
  • Visual inspection according to your specifications
  • Photographic Documentation of Damage

Processing

  • Cleaning and Repackaging (by arrangement)
  • Barcode Relabeling (e.g., FNSKU)
  • Replacing Damaged Protective Bags
  • Real-Time Inventory Updates

Utilization

  • System Approval for Customer Refunds
  • Posting Grade A merchandise to the sales inventory
  • Bulk Return Shipment of C-Grade Goods to Your Warehouse
  • Documented Utilization Following Approval

Smart Returns Management

Easy Returns
Smart Processing

With our 8returns integration, we digitize your entire returns process—from registration to automated refunds. Your customers can conveniently register their returns via self-service and immediately receive a confirmation of receipt along with all other information about the process. As soon as we receive the return, it is inspected, recorded, and automatically processed in the system. Depending on the status, the refund is processed fully automatically—quickly, transparently, and without any manual effort. This helps you reduce support inquiries, speed up your processes, and create a returns experience that impresses your customers.

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SMART & SELF-SERVICE

Alternatively, visit Apiando'sreturns portal at

With our self-service returns portal, you give your customers full control over their returns. Returns are initiated directly in the store, labels are generated automatically, and the entire process runs without any manual coordination by customer support. Your customers can view the status of their return at any time and receive automatic updates—without having to follow up. At the same time, you set the rules: from reasons for returns to refunds, exchanges, or gift cards. Behind the scenes, the system automatically manages all processes—from the initial request to the final refund. This significantly reduces support tickets and creates a returns experience that’s fast, transparent, and customer-friendly.

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SMART & FLEXIBLE

INDIVIDUAL
RETURN POLICIES

Not every return is the same—which is exactly why we use smart rules and AI-powered processes. With us, you can define exactly how returns should be handled: based on the product, order value, customer, or reason for return. Behind the scenes, the system automatically decides what happens—whether a return is approved, refunded immediately, or, for example, doesn’t need to be sent back at all. This simplifies many processes without the need for constant manual intervention. At the same time, you can manage returns in a targeted manner: items are automatically routed to the correct warehouse, processed, restocked, or handled alternatively. This saves costs, reduces unnecessary returns, and ensures a significantly more efficient workflow.

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Smart Returns Management

DIGITALINTERFACES

Apiando integrates physical warehouse processes with digital order tracking. We don’t operate a standalone software tool; instead, we integrate interfaces directly into the physical warehouse workflow. Our data exchange seamlessly synchronizes inventory and status data with your existing system landscape:

Integration with Shopify, WooCommerce, Shopware, Amazon, and eBay.
Integration of 8returns for creating return labels.
Data exchange via the interfaces of our JTL and IT solutions. In the Apiando Dashboard, you can keep track of recorded item statuses, processing statuses, and inspection notes at all times.
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Impressions that count more than words

At home in KOBLENZ
at home in the world

Seating area in the Apiando office building with a view of the warehouse
Yannik Weissenfels
COO at Apiando
LET'S GET TO KNOW EACH OTHER.

Ready for growth?

As a certified JTL consultant with a 360° all-round view of your digital business, I'm here for you.

TEL:+49 (0) 261 953297-0
E-MAIL: info@apiando.com
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420+

Specializing in JTL

Your provider
for JTL Fulfillment

As an experienced fulfillment service provider, Apiando specializes in meeting the needs of JTL customers and integrating with the JTL system ecosystem. Thanks to our seamless JTL-FFN integration, transparent processes, and a real-time dashboard, you maintain full control over your logistics at all times. We handle warehousing, order picking, and shipping, while you save time and money and can focus on your growth. Thanks to efficient processes, short communication channels, and an experienced team, we offer you a flexible fulfillment service that integrates seamlessly into your existing system landscape.

Learn more about JTL Fulfillment
Certified service partner of JTL-FFN
Certified service partner of JTL-WAWI
Official JTL partner

AI-powered in real time

The Apiando
Fulfillment Dashboard

LIVE TRACKING & RETURN STATUS

Track every return in real time—from DHL return shipping through receiving and processing to completion and refund. This way, you can keep an eye on the current status of every return at all times.

AUTOMATED RETURNS MANAGEMENT

Your customers can submit returns on their own through the self-service portal and automatically receive their return label. Status updates keep them informed about when their return is received and processed. If desired, automatic refunds can even be processed directly through Shopify.

MULTI-USER & NOTIFICATIONS

Assign access rights to individual team members and receive real-time updates on orders, inventory movements, and important events.
Dashboard
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Industries We Drive

Depending on the product category, our employees perform specific tasks to ensure that returned items are quickly made ready for resale:

Consumer Goods

Fashion
Cosmetic products
Toys & games
Garden products

Textiles and Clothing: Upon request, we remove lint from textiles, fold garments according to your specifications, replace damaged protective bags, and attach new labels.

Food & Nutrition

Supplements
Beverages
Dietary supplement
Pet food

Dietary supplements and packaged products: We inspect the condition of the outer packaging and seals, as well as best-by dates and lot numbers, in accordance with strict guidelines.

Electronics & Household

Electronics
Household products
Bedding
Miscellaneous
Consumables

Electronics and Household Goods: Employees inspect casings and displays for visible damage, check accessories and connecting cables for completeness, and pack the units securely for transport.

Your growth partner

Achieve Success with Hands-On

At Apiando, every detail counts. Our distinctive hands-on approach has always been the basis of our work and will remain so. For you, this means that we listen carefully, understand your goals, and develop customized sales strategies and logistics solutions that truly suit your business. Thanks to short decision-making processes, we act quickly, pragmatically, and flexibly—always with a full commitment to your growth.

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COO Yannik Weissenfels & CEO Marvin Stammel

FAQs
Returns

Outsourcing makes sense as soon as manual processing within your own company is noticeably tying up staff, your own warehouse space is overloaded, or seasonal peaks are leading to long processing times. With established workflows at an external partner, returns can be processed on an ongoing basis.
The costs are based on the actual effort involved. The determining factors are the number of items per shipment, the extent of the visual and functional inspections, and any necessary preparation steps such as cleaning, folding, or repackaging. You will receive a transparent, effort-based quote based on your product assortment data.
Processing time depends on the agreed-upon scope of inspection and the daily shipment volume. For seasonal peaks, such as year-end business, we plan our capacity in advance to ensure that returns are processed in an organized manner even during periods of increased volume.
The decision and the rules remain up to you. Apiando sends the inspection results to the returns portal or your store system. Depending on your configuration, the refund can be triggered automatically, or your customer service team can manually approve the payment based on the inspection report.
Yes. We accept consolidated shipments from Amazon fulfillment centers in Koblenz. Our employees inspect the returned FBA merchandise for damage, document its condition, and prepare saleable items for resale or transfer to other locations.
We classify items with minor cosmetic defects or damaged packaging as “B-grade” merchandise so that they can be specifically offered through alternative channels. We remove units that are no longer saleable (“C-grade” merchandise) and, depending on your instructions, either return them in bulk to your warehouse or dispose of them properly.

Yannik Weissenfels

Fancy growth?

Yannik Weissenfels

Your contact: Yannik Weissenfels, COO
I'm here for you!

Yannik Weissenfels, COO
I'm here for you!

Tel: +49 (0) 261 953297-0
E-mail: info@apiando.com
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