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Efficient
returns handling

Returns are unavoidable in online retail, but efficient returns management reduces costs and increases customer satisfaction. Apiando develops tailor-made concepts to minimize costs and handles the logistics for fast, low-cost returns - whether in fulfillment or as an independent service.

Market leaders trust Apiando

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For Stores & marketplaces

Returns management
Customer-oriented & efficient

Returns management is a key success factor in e-commerce—especially in industries like fashion, where up to 50% of orders are returned. Fast, structured, and efficient processes are therefore essential. This is exactly where Apiando comes in. We take full charge of your returns and remissions so you can focus on your core business. Through optimized workflows, automation, and clear structures, we ensure that returns are processed quickly and costs are reduced. The result is a returns process that not only operates efficiently but also noticeably improves customer satisfaction.

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About Us

+50

Employees

+10

Years of experience

+15k

qm2 Logistics space

+100

Customers

Grow faster – Ship smarter

At a glance
Our services

Efficiently manage returns—without any hassle for you. With our systems, you have full visibility into your returns and processes at all times. We handle the entire returns process—quickly, efficiently, and reliably.

Assumption

  • Record returns in the Apiando Dashboard
  • Automatic assignment to the purchase order
  • Real-time status updates available
  • Direct transfer to the exam

Processing

  • Check item condition (A/B/C)
  • Digitally document returns
  • Clear decisions for each condition
  • Fast, structured processing

Return to stock

  • Store ready-to-sell merchandise directly
  • Perform processing as needed
  • Update inventory in real time
  • Reduce inventory turnover

Utilization

  • Sale, processing, or disposal
  • Process unsaleable merchandise
  • Integration with systems such as 8returns
  • Reduce costs and losses

Smart Returns Management

Easy Returns
Smart Processing

With our 8returns integration, we digitize your entire returns process—from registration to automated refunds. Your customers can conveniently register their returns via self-service and immediately receive a confirmation of receipt along with all other information about the process. As soon as we receive the return, it is inspected, recorded, and automatically processed in the system. Depending on the status, the refund is processed fully automatically—quickly, transparently, and without any manual effort. This helps you reduce support inquiries, speed up your processes, and create a returns experience that impresses your customers.

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More about returns

SMART & SELF-SERVICE

SELF-SERVICE
RETURNS PORTAL

With our self-service returns portal powered by 8returns, you give your customers full control over their returns. Returns are initiated directly in the store, labels are generated automatically, and the entire process runs without any manual intervention from support. Your customers can view the status of their return at any time and receive automatic updates—without having to follow up. At the same time, you define the rules: from return reasons and refunds to exchanges or gift cards. Behind the scenes, the system automatically manages all processes—from registration to the final refund. This significantly reduces support tickets and creates a returns experience that is fast, transparent, and customer-friendly.

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SMART & FLEXIBLE

CUSTOMERRETURN POLICY FOR

Not every return is the same—which is exactly why we use smart rules and AI-powered processes. With us, you can define exactly how returns should be handled: based on the product, order value, customer, or reason for return. Behind the scenes, the system automatically decides what happens—whether a return is approved, refunded immediately, or, for example, doesn’t need to be sent back at all. This simplifies many processes without the need for constant manual intervention. At the same time, you can manage returns in a targeted manner: items are automatically routed to the correct warehouse, processed, restocked, or handled alternatively. This saves costs, reduces unnecessary returns, and ensures a significantly more efficient workflow.

Learn more about Pre-FBA

Smart Returns Management

Easy Returns
Smart Refunds

Our advanced returns management with ABC classification ensures an efficient and transparent returns process that significantly increases customer satisfaction.

Manage and monitor the status of returns in real time with the Apiando Dashboard. Speed up returns processing and refund customers faster to maximize satisfaction.
Every return is recorded with detailed photo documentation and assessments, which enables a fair and transparent evaluation. All data can be viewed and tracked at any time in the Apiando dashboard.
Our return process is adapted to the product type. We offer special services such as washing and ironing clothes or specific tests and quality checks after the return.
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More about returns

Impressions that count more than words

At home in KOBLENZ
at home in the world

Seating area in the Apiando office building with a view of the warehouse
Yannik Weissenfels
COO at Apiando
LET'S GET TO KNOW EACH OTHER.

Ready for growth?

As a certified JTL consultant with a 360° all-round view of your digital business, I'm here for you.

TEL:+49 (0) 261 953297-0
E-MAIL: info@apiando.com
Contact us
420+

Specializing in JTL

Your provider
for JTL Fulfillment

As an experienced fulfillment service provider, Apiando specializes in meeting the needs of JTL customers and integrating with the JTL system ecosystem. Thanks to our seamless JTL-FFN integration, transparent processes, and a real-time dashboard, you maintain full control over your logistics at all times. We handle warehousing, order picking, and shipping, while you save time and money and can focus on your growth. Thanks to efficient processes, short communication channels, and an experienced team, we offer you a flexible fulfillment service that integrates seamlessly into your existing system landscape.

Learn more about JTL Fulfillment
Certified service partner of JTL-FFN
Certified service partner of JTL-WAWI
Official JTL partner

AI-powered in real time

The Apiando
Fulfillment Dashboard

Live Tracking & Inventory Overview

Track every order in real time and keep an eye on your inventory at all times. Automatic alerts help you avoid stockouts.

Automated Returns Management

Manage returns efficiently—from recording to restocking. Automated processes make workflows faster and more transparent.

Multi-User & Notifications

Assign access rights to individual team members and receive real-time updates on orders, inventory movements, and important events.
Dashboard
Schedule a demo

Industries We Drive

Customized fulfillment solutions for various product categories. Efficient, flexible, and scalable.

Consumer Goods

Fashion
Cosmetic products
Toys & games
Garden products

From fashion to toys. Flexible fulfillment processes for fast-moving product lines.

Food & Nutrition

Supplements
Beverages
Dietary supplement
Pet food

Sensitive products with high standards for storage, shipping, and reliability.

Electronics & Household

Electronics
Household products
Bedding
Miscellaneous
Consumables

Structured processes for products that require explanation, high-value products, or high-volume products.

Your growth partner

With hands-on
To your success

At Apiando, every detail counts. Our distinctive hands-on approach has always been the basis of our work and will remain so. For you, this means that we listen carefully, understand your goals, and develop customized sales strategies and logistics solutions that truly suit your business. Thanks to short decision-making processes, we act quickly, pragmatically, and flexibly—always with a full commitment to your growth.

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COO Yannik Weissenfels & CEO Marvin Stammel

FAQs
Returns

Returns management is a term used in the field of logistics to describe the entire process - from the acceptance and processing of returns through to restocking or disposal.
We receive your customers' returns and record them in the system in real time in accordance with the specifications. A comprehensive quality check of the returns then takes place. Depending on the quality of the goods, we then prepare them for resale or resale or take care of the legally compliant disposal of defective goods.
FBA, i.e. shipping by Amazon, relieves retailers of the logistics and enables faster shipping to the end customer. Every buyer can return the goods they have received to the seller within a 30-day period, regardless of the condition of the goods. As an Amazon returns provider, we check the returns and, if possible, prepare them for resale.
Working with an experienced and efficient FBA returns provider like Apiando can significantly reduce the costs of FBA returns. We rely on cost-saving returns handling that keeps an eye on the growing online trade and the expectations of fast delivery times. This allows you to significantly reduce the costs for logistics and transportation of your FBA returns and increase customer satisfaction at the same time.
A professional and experienced logistics service provider knows the challenges of the growing e-commerce trade - also when it comes to returns and bottlenecks. Fast and orderly inspection and preparation processes directly in the Apiando logistics warehouse save you time, money and manpower and allow you to get your goods back on sale as quickly as possible.
Apiando is committed to environmental protection and sustainability under the motto Apiando Green Logistics. Our aim is to recondition resalable goods to a high standard and put them back into circulation in new packaging. Alternatively, we dispose of returned goods that are not suitable for reprocessing in an environmentally friendly manner in accordance with all legal regulations. We also pay attention to climate-friendly and recyclable packaging materials for FBA returns management.
The exact costs incurred for professional returns management for companies vary depending on the requirements. Please contact us personally so that we can send you an individual quote and discuss your requirements in detail.
Yannik Weissenfels

Fancy growth?

Yannik Weissenfels

Your contact: Yannik Weissenfels, COO
I'm here for you!

Yannik Weissenfels, COO
I'm here for you!

Tel: +49 (0) 261 953297-0
E-mail: info@apiando.com
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