Value added services
a solution for everything

Just logistics is a thing of the past: Do you want more than storage and shipping, and are looking for a practical logistics package where many other tasks are also handled by Apiando? Then our value added services are exactly the right choice. With our value added services you get everything from a single source – from set bundling, packaging and labelling of your goods to individual display construction.

Take advantage of our experience and get comprehensive advice.
We find a solution for (almost) everything.

Tailor-made solutions
through value added services

Apiando offers you a wide range of additional services in the areas of warehousing, logistics and shipping, which are referred to as value added services. These were established in order to be able to respond specifically to the requirements of our customers. In addition to our standard fulfilment services, we also offer you additional options such as customer service, financial processing, quality control, repackaging, labelling of your goods or many other special tasks so that you can concentrate on the core of your business.

With our value added services, we make you particularly flexible on the market and increase the value of your company. Our service is just as flexible as the market itself: If the expectations of your customers have changed since the market launch, we will, for example, take care of the professional processing of the products for you. We are also happy to take into account new demands on packaging – for example, through more sustainable solutions that convince customers.

For us, (almost) nothing is impossible. We take care of every aspect of your logistics so you can focus on growing your business.

Our service at a glance

  • Service-oriented value added services: Customer service platforms and customer service processing, payment processing and much more
  • Product-oriented value added services: Assembly, disassembly, repair, repackaging, labelling, quality controls
  • Process-oriented value added services: Packaging, goods preparation, goods post-processing, packaging according to country- or manufacturer-specific specifications
  • Enclose advertising and information material or promotional items with every order
  • Sales campaigns and marketing logistics

Increase customer satisfaction with
Apiando’s value added services

Value added services can be applied at various points of the value chain in e-commerce and significantly improve the customer experience. Apiando therefore offers you value added services from numerous areas – so that you can focus on the business areas that are really important.

Product-oriented value added services

These special fulfilment services are entirely related to your product. These include the following:

  • Assembly and/or disassembly
  • Repackaging
  • Labelling
  • Repairs
  • Quality controls

Process-oriented value added services

The value added services from the process-oriented area optimise all processes that play a role in delivery and shipping. They include:

  • Preparation or post-processing of goods
  • Packaging concepts
  • Packing the goods according to country- or manufacturer-specific specifications
  • Customisations

Service-oriented value added services

Service-oriented special services in the area of fulfilment, logistics and shipping offer you real added value and ensure a significant improvement in customer satisfaction. They include:

  • Operating customer service platforms
  • Payment processing
  • Customer service
  • Order management
  • Document management

Value added services to promote sales

The sales-promoting value added services support you in your advertising and sales campaigns. This includes:

  • Enclosing information and promotional material with each parcel
  • Enclosing promotional items to support your marketing campaigns
  • Setbuilding (bundling)
  • Pricing
  • Deal time bulk shipping promotions

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Our centerpiece
the Apiando logistics dashboard

E-fulfilment with Apiando means: more service, more satisfaction, more time for the important things. Our e-commerce fulfilment includes all tasks and processes that occur after an order has been placed. Order routing to us starts the moment your customer orders something through your online shop – and our fulfilment service only ends when the order is complete.

  • Order acceptance, order confirmation and order processing
  • Payment processing
  • Short-term and long-term storage, relocation or interim storage
  • Warehousing and picking
  • Packaging, packing and franking
  • Shipping
  • Returns management

For us, process-oriented value added services are already standard. We are designed to give you and your customers the greatest possible advantage. These services complement the typical basic processes, such as shipping, many times over. The packaging and repackaging of goods and quality control as product-oriented value added services are a matter of course for Apiando. Our main goal is always the satisfaction of our customers and your end customers – and therefore our focus is on providing you with the best results.

We can also advise you on your e-commerce strategy. For us, identifying possible process optimisations together and structuring them successively on the basis of a detailed data analysis is part of working together as equals. These value-added services naturally include Shopware fulfilment and friendly, professional customer service.

A happy employee takes stock in the warehouse.

Turning Orders into Smiles
Extract from our customers

For more than ten years, we have been supporting our customers in realising their individual growth potential in e-commerce. To do this, we create the necessary capacities to be well prepared for the dynamic change in requirements in the end customer business. More than 100 brands already rely on Apiando as a retailer, consultancy and logistics service provider – and have thus put their e-commerce business in the fast lane.

Our own online retail business began as a start-up. But as the order volume grew, we needed a new solution. Our requirements changed as we grew – and we developed into the company we are today. We have now been operating successfully on the market for more than 10 years and benefit from expertise based on real experience. This has enabled us to gradually build up the capacities that are needed today for a successful e-commerce business and fulfilment.

Get an idea of how our collaboration with our customers has ultimately resulted in effective and realisable growth solutions that have become real success stories. Here we present a selection of our customers in more detail.

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started straigth away?

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Your point of contact
Vanessa Landgrebe
Head of Logistics

Phone: +49 (0) 261 953297-0
(Mo-Fr 08:00-17:00 GMT+1)

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