Logistics & Customer Service Administrative Associate (m/f/d)

€38,000–45,000 gross/year | Full-time | Permanent | Koblenz | Flexible hours

Are you a natural at organizing, do you keep track of everything, and are you looking to take on responsibility independently? Then join our Logistics Operations Team at Apiando in Koblenz!

Your New Job at Apiando

We are a growing e-commerce and fulfillment company with established processes and a well-coordinated team. We are looking for you to join our logistics office and strengthen our existing team.

This is where everything comes together: customers, drivers, the warehouse, and internal teams. You’ll independently coordinate day-to-day operations and, together with your colleagues, ensure that our processes run smoothly.

Your responsibilities

• Independent organization and coordination of day-to-day operations
• Providing support to our fulfillment customers via email and phone
• Processing and tracking customer inquiries, tickets, and orders
• Coordination with the warehouse, drivers, and internal teams
• Clarification of questions regarding shipping, inventory, and returns
• Maintenance and monitoring of ongoing processes in our systems

What You'll Bring to the Table

• Business training or comparable professional experience
• Ideally, experience in logistics, customer service, or order processing
• Strong organizational skills and the ability to work independently and in a structured manner
• Strong communication skills, team spirit, and a solution-oriented mindset
• Proficiency in using a computer and a very good command of German

You don't have to know how to do everything! We'll train you on our processes and systems. What's important to us is that you think proactively, take responsibility, and complete your tasks reliably.

Here's what we offer you

• €38,000–45,000 gross per year, depending on experience and qualifications
• Permanent, full-time position at a growing company
• Flexible Hours and Work Schedules from Monday through Friday
• A well-coordinated team, established processes, and quick decision-making
• Modern office and logistics facility in Koblenz (new construction, 2022)
• Personal Responsibility and Opportunities for Professional Development
• Edenred Gift Card and JobRad After the Probationary Period
• Free parking, electric car charging stations, and beverages
• On-site bistro, sun terrace, and regular company events
• Free event tickets, such as for the Kölner Haie or 1. FC Köln (subject to availability)