Efficiently designed
returns management

Returns are an inevitable part of online retail. Where there are orders, there are also returns. So it makes all the more sense to rely on an efficient concept for returns and remissions. Efficiency and sustainability are the focus here – especially with regard to customer satisfaction. For this purpose, we develop an individual returns management concept together with you in order to keep the costs for returns as low as possible. Apiando takes care of all the logistics involved in returns and handles them quickly and inexpensively thanks to its tried-and-tested processes.

We have the right solution for your returns – regardless of whether you are interested in our returns management service as part of fulfilment or as a stand-alone service.

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Returns management for e-commerce
uncomplicated and thorough

Returns management is one of the most important aspects of the value chain in online retailing. However, efficiency in this area requires comprehensive planning. According to estimates, the return rate for online orders is 10% on average, and in the fashion industry as many as 50% of all goods are returned. This results in several million parcels per year that have to be transported via couriers, express and parcel services.

And this is exactly where our returns management for companies comes in: We take care of your returns and remissions. The efficient handling of returns is a major logistical and organisational challenge that takes up a lot of time for online retailers. Time that you could invest more sensibly in your business.

As one of the leading logistics service providers in Germany we know exactly what is important in returns management. We handle your customers’ returns as smoothly and quickly as possible to keep the costs as low as possible – and develop individual returns solutions together with you.

The Apiando returns management at a glance

  • Acceptance of all types of returns: FBA returns, online shop returns, unannounced returns, returns orders from Amazon and much more
  • ABC classifications and processing of returns according to customer specifications
  • Sorting and transparent quality inspection of returns
  • Reconditioning and repackaging of returns
  • Convenient storage for onward shipping and/or resale
  • Uncomplicated and sustainable disposal of damaged goods
  • Packaging recycling

Efficient and time-saving
The Apiando returns management service

The processing of returns can also succeed quickly and efficiently – this is also shown by our many years of experience in the field of returns management for companies. Through our intelligent IT interfaces between our fulfilment system and your systems, we can access all order data at any time. This allows returns to be assigned and processed quickly and effectively. The status and condition of the return are always clearly visible to you during the entire process. In order to make sure you do not have any extra work with the returns logistics, we take care of all the processing for you – so you can concentrate fully on your business.

Receipt of returns and identification of goods

We accept returns at our fulfilment centre and subject every single return to a thorough quality check. Using the latest scanning and cloud technologies, returns are identified in real time and assigned to the order. We automatically forward the information obtained in this way to you via our interface system. You can communicate with us at any time via our interactive dashboard.

Inspection and processing of returns

As part of our quality control, we check all returns for resalability. We follow a rating system that we have worked out together with you beforehand. After successful inspection we professionally prepare the returns and store them again as part of the fulfilment service so that they can be resent at the next opportunity. Our testing and reprocessing processes are carried out exclusively by trained and professional personnel who also keep an eye on the details. Your satisfaction, but also the satisfaction of your customers, is our focus.

Reporting of returns

Thanks to our Apiando Cloud interface, you receive a real-time overview of any return reasons as well as a detailed condition report for all returns. This gives you a complete overview of all returns at all times and provides you with transparent and informative information about your goods. In the next step, you can tell us how you would like us to handle your returns or FBA remissions.

Disposal and recycling

If the quality inspection of a product is negative, we will inform you immediately about the condition of the product. Based on your instructions, we will dispose of damaged returns in an environmentally friendly and proper manner in accordance with statutory regulations. This saves you time, effort and money. Alternatively, we can also support you in selling products that are no longer for sale via recyclers in a sensible way and without significant financial losses.

For e-commerce and FBA
Professional returns logistics

Structured and customer-friendly returns management has a positive effect on customer satisfaction. You bring your branding to the top and ensure the constant success of your business. Although it sounds contradictory at first glance, good experiences with returns and complaints are very important for lasting customer loyalty. At Apiando, we know how important a reliable logistics system is in all directions and offer you comprehensive services in the entire fulfilment area.

As logistics professionals, we are not only at your side in returns management, but also take care of all issues in the areas of warehouse, fulfilment and shipping. Our fulfilment services include the pre-FBA service and many value added services. As an experienced and professional returns service provider, we support you with specific topics such as Amazon FBA returns with many years of practical experience and help you to optimise your stock on Amazon. With an experienced Amazon returns service provider like Apiando at your side, returns will soon no longer be a nuisance.

Your advantages at a glance

  • Fast and automated returns processing
  • Cost savings on Amazon FBA returns through processing and restocking
  • Transparent real-time data thanks to connection to the Apiando logistics dashboard
  • Optimisation of goods and warehouse processes through professional FBA returns and remission management
  • Storage in the modern and secure Apiando fulfilment centre
  • Professional disposal of (FBA) returns in accordance with legal requirements

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Turning Orders into Smiles
Extract from our customers

For more than ten years, we have been supporting our customers in realising their individual growth potential in e-commerce. To do this, we create the necessary capacities to be well prepared for the dynamic change in requirements in the end customer business. More than 100 brands already rely on Apiando as a retailer, consultancy and logistics service provider – and have thus put their e-commerce business in the fast lane.

Our own online retail business began as a start-up. But as the order volume grew, we needed a new solution. Our requirements changed as we grew – and we developed into the company we are today. We have now been operating successfully on the market for more than 10 years and benefit from expertise based on real experience. This has enabled us to gradually build up the capacities that are needed today for a successful e-commerce business and fulfilment.

Get an idea of how our collaboration with our customers has ultimately resulted in effective and realisable growth solutions that have become real success stories. Here we present a selection of our customers in more detail.

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Your point of contact
Vanessa Landgrebe
Head of Logistics

Phone: +49 (0) 261 953297-0
(Mo-Fr 08:00-17:00 GMT+1)

FAQs