for online retailers

In recent years, it has become increasingly clear that trends and social media have a lasting influence on our purchasing behaviour. In order to remain competitive and successful as an online retailer (or to become successful), you need to know exactly what your customers want. For many customers, direct contact with the retailer is particularly important – in other words fulfilment by merchant (FBM).

With a trustworthy fulfilment service provider like Apiando at your side, you can take your online business to the next level in a short space of time.

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Apiando – Your ideal partner for the
Fulfilment of your online business

Are you looking for a competent FBM fulfilment service provider? Apiando offers you a practical all-in-one solution and takes care of all logistics tasks – from importing and receiving your products to warehousing, shipping and returns management for all goods. Our team of experts is always on hand to advise you and offers you comprehensive support from the first to the last mile.

As an experienced fulfilment service provider, Apiando knows the current challenges in e-commerce. That’s why we consistently focus on digital processes that prepare your company for the future. With innovative solutions such as pick-by-scan, sort-to-scan and state-of-the-art conveyor technology, maximum precision and efficiency are guaranteed. With digital control and visual support for employees at the packing table, Apiando enables customisation at attractive prices.

Apiando fulfilment at a glance

  • More than 10 years of experience in logistics
  • Flexibility without a term or basic fee
  • Personal and direct contact
  • Own locations with own teams
  • Flexible warehousing
  • Professional import services
  • Sustainable shipping and professional returns management
  • Sustainable, plastic-free and locally produced packaging

Our services
as a fulfilment service provider

As an experienced FBM fulfilment service provider, we are of the utmost importance for the scalability and growth of your online shop. E-fulfilment in Germany must offer simple order processing, short delivery times, high packaging quality and friendly customer service – also to ensure customer satisfaction in the long term. At the same time, it is important to be prepared for crisis situations such as the coronavirus pandemic, seasonal peaks, an increased volume of goods and new marketing campaigns in order to cope with the sudden rush. With many years of experience, an optimally connected logistics centre and our efficient e-commerce fulfilment service, we take the main burden of logistics and warehousing off your shoulders. In this way, we ensure that you can concentrate on growing your business.

FBM warehousing

  • State-of-the-art fulfilment centre
  • Storage in pallet and shelving racks
  • Real-time monitoring 24/7
  • Flexible logistics space for all categories of goods
  • Shelf life / lot tracking

FBM order picking

  • Efficient pick & pack service
  • Pick-by-scan
  • Personalisation
  • Parcel inserts
  • Sustainable filling materials
  • Bundle options
  • Own branding

FBM shipping

  • Flexible shipping partners
  • Late cut-off times
  • International shipping options
  • Tracking transmission
  • Shipping notifications
  • Express shipping
  • Prime shipping

FBM returns

  • Acceptance of all types of returns
  • ABC classifications
  • Sorting and quality inspection
  • Reprocessing and repackaging
  • Sustainable disposal

WMS integration

  • Basic setup of the systems
  • Warehouse planning and logistics consulting
  • Shipping service provider connection
  • JTL-Packtisch+
  • Automation

FBM service

  • Data integration and data validation
  • KPI analyses
  • SQL queries
  • Technical support
  • Regular system check

Four steps to fulfilment
Integration and onboarding

Before your first goods leave the Apiando warehouse, we carry out onboarding with you. At Apiando, we firmly believe that a smooth and informative onboarding process is the basis for a successful collaboration. For this reason, an experienced and dedicated onboarding team at Apiando takes care of this process exclusively.

Of course, we benefit above all from our wide-ranging and many years of experience in dealing with our customers’ various systems. This allows us to make the onboarding process as part of FBM fulfilment professional, simple and stress-free. Depending on the initial situation – i.e. the system you are currently using – we work with you to create an optimal strategy for connecting your system to our infrastructure and implement it within a few days.

1. Offer and contract processing

Firstly, you will receive an indicative quote based on your initial information. After an initial meeting, we will work with you to create a customised offer tailored to your requirements and technical specifications that meets your expectations.

2. Integration and technical onboarding

The right IT interface and an automated connection are the core of our FBM fulfilment. After the technical onboarding, we can start immediately. With us, e-commerce fulfilment begins with your first incoming order.

3. Test period and personal support

We can respond to all your requirements and wishes during the onboarding process. Your satisfaction is our top priority. That’s why we always stay in personal contact even after onboarding.

4. Start of the cooperation

As soon as onboarding is complete, your successful e-commerce fulfilment can begin – smoothly, cost-effectively and customer-oriented. And if there is anything to discuss, we will of course also be at your side in the long term.

As individual as your business
The right interfaces for your brand

We understand the high demands and needs of your e-commerce business. That’s why we are familiar with all common shop systems and can connect them to our systems. Connect your shop or shop systems directly to us and sit back and relax.

Shop systems and marketplaces









and more

Multi-channel and ERP






and more

Nothing to it? Then it works like this

API integration

.CSV or .XML

Turning Orders into Smiles
Extract from our customers

For more than ten years, we have been supporting our customers in realising their individual growth potential in e-commerce. To do this, we create the necessary capacities to be well prepared for the dynamic change in requirements in the end customer business. More than 100 brands already rely on Apiando as a retailer, consultancy and logistics service provider – and have thus put their e-commerce business in the fast lane.

Our own online retail business began as a start-up. But as the order volume grew, we needed a new solution. Our requirements changed as we grew – and we developed into the company we are today. We have now been operating successfully on the market for more than 10 years and benefit from expertise based on real experience. This has enabled us to gradually build up the capacities that are needed today for a successful e-commerce business and fulfilment.

Get an idea of how our collaboration with our customers has ultimately resulted in effective and realisable growth solutions that have become real success stories. Here we present a selection of our customers in more detail.

Shall we get
started straigth away?

Send us your inquiry, and we will quickly provide you with our quote.

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Weitere Informationen
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Your point of contact
Vanessa Landgrebe
Head of Logistics

Phone: +49 (0) 261 953297-0
(Mo-Fr 08:00-17:00 GMT+1)